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Aurum & Crystallini Jewelry Store FAQ

  • How do I care for my solid gold jewelry?
    To maintain the luster of your gold jewelry, we recommend regular cleaning with a soft cloth and mild detergent. Avoid harsh chemicals and store your pieces separately to prevent scratching.
  • What materials are used in your jewelry?
    We exclusively use solid gold ranging from 10k to 24k purity for all our pieces. No plating or filling, just pure gold.
  • Do you offer refunds or exchanges?
    Unfortunately, we do not accept refunds or exchanges due to the unique nature of our investment-grade jewelry. However, we do offer repairs or adjustments within a certain timeframe.
  • Are your products certified?
    Yes, all our jewelry comes with certification to authenticate its purity and quality.
  • Can I request customizations to a piece of jewelry?
    Absolutely! We offer customization services to tailor our pieces to your preferences. Please contact our customer service team for more information.
  • Do you offer warranties on your jewelry?
    While we do not offer traditional warranties, we stand behind the quality of our products. If you encounter any issues with your jewelry, please reach out to our customer service team for assistance.
  • Are your products ethically sourced?
    Yes, we take pride in sourcing our gold from reputable suppliers who adhere to ethical and responsible mining practices.
  • How can I contact customer support?
    You can reach our customer support team via email at or by phone at 514 358 5900. We are always available to assist you with any questions or concerns.
  • How can I determine the purity of my gold jewelry?
    Each piece of jewelry comes with a certificate of authenticity detailing its purity. Additionally, you can verify the hallmark stamped on the piece, which indicates its gold content.
  • Can I have my jewelry resized?
    Yes, we offer resizing services for our rings to ensure a perfect fit. Please contact us to arrange for resizing.
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