Question 1

What materials are used in your jewelry?

Accepted Answer

We exclusively use solid gold ranging from 10k to 24k purity for all our pieces. No plating or filling, just pure gold.

Question 2

Do you offer refunds or exchanges?

Accepted Answer

Unfortunately, we do not accept refunds or exchanges due to the unique nature of our investment-grade jewelry. However, we do offer repairs or adjustments within a certain timeframe.

Question 3

Are your products certified?

Accepted Answer

Yes, all our jewelry comes with certification to authenticate its purity and quality.

Question 4

How can I determine the purity of my gold jewelry?

Accepted Answer

Each piece of jewelry comes with a certificate of authenticity detailing its purity. Additionally, you can verify the hallmark stamped on the piece, which indicates its gold content.

Question 5

Can I request customizations to a piece of jewelry?

Accepted Answer

Absolutely! We offer customization services to tailor our pieces to your preferences. Please contact our customer service team for more information.

Question 6

How do I care for my solid gold jewelry?

Accepted Answer

To maintain the luster of your gold jewelry, we recommend regular cleaning with a soft cloth and mild detergent. Avoid harsh chemicals and store your pieces separately to prevent scratching.

Question 7

Are your products ethically sourced?

Accepted Answer

Yes, we take pride in sourcing our gold from reputable suppliers who adhere to ethical and responsible mining practices.

Question 8

Do you offer warranties on your jewelry?

Accepted Answer

While we do not offer traditional warranties, we stand behind the quality of our products. If you encounter any issues with your jewelry, please reach out to our customer service team for assistance.

Question 9

Can I have my jewelry resized?

Accepted Answer

Yes, we offer resizing services for our rings to ensure a perfect fit. Please contact us to arrange for resizing.

Question 10

How can I contact customer support?

Accepted Answer

You can reach our customer support team via email at aurumcrystallinijewellery@gmail.com or by phone at 514 358 5900. We are always available to assist you with any questions or concerns.

Aurum & Crystallini Jewelry Store FAQ